Assistant Manager VIP Lounge - Mandalay Bay

The Assistant Manager VIP Lounge will set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Assume full departmental leadership in the absence of the director or department head

• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

• Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service

• Oversee quality hiring, training, and succession planning processes that encompasses the Company’s diversity commitment

• Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions

• Ensure hotel property and equipment is properly used and maintained

• Supervise VIP Representatives work performance and apply progressive discipline when appropriate

• Submit payroll for VIP staff and track attendance reports

• Order supplies for the department as necessary

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age required

• High School Diploma or GED required

• 2+ Years of prior relevant experience required

• Work varied shifts, to include weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516