Find your calling at Mercy!

The Assistant Manager of Support Services is responsible for patient transport, voice services, shuttle services, and Specialty Patient Equipment. This leader is responsible for daily operation, recruitment and retention, staffing and scheduling, ordering and receiving, and overall performance of the department. The Assistant Manager is the primary point of contact for this department within the facility, and in partnership with the Manager facilitates all communication regarding transport within the hospital amongst other pertinent teams (vendors, clinical staff, leaders, doctors, coworkers). Due to the nature of the department providing 24/7 staff to the hospital this leader can expect to work some flexible hours at times and should anticipate visiting each shift at an appropriate frequency to be determined with their leader.

Position Details:

Required Qualifications:

Education: Associate degree or Certification in engineering, CIS, electricity, electronics, HVAC, refrigeration, or building maintenance.

Experience:  5 years managing facility maintenance staff

Licensure: Valid Driver’s License for all Mercy locations

Preferred Qualifications:

Education:  Bachelor’s degree in engineering, Mechanical or Electrical preferred

Experience:   8 years’ experience in Building Automation Systems, Energy Management or Facilities Management in a healthcare environment preferred. 6 years' proven supervisory, or management experience preferred.

Other Skills, Knowledge, Abilities:

Interpersonal and Communication Skills

• Strong interpersonal and communication skills.
• Ability to build relationships at all organizational levels.

Technical Experience and Knowledge

• Experience in building automation or energy management systems.
• Knowledge of building automation systems, utility management, maintenance protocols, regulatory standards, financial management, customer service principles, and strategic planning.

Problem-Solving and Flexibility

• Flexibility and creativity in problem-solving.
• Ability to manage multiple initiatives, adapt to changing priorities, and make data-driven decisions.

Analytical and Judgment Skills

• Excellent judgment and analytical skills.
• Attention to detail and analytical thinking.

Leadership and Innovation

• Skills in communication, coaching, leadership, and innovation.
• Ability to conduct audits, ensure compliance, manage tasks efficiently, promote customer service, and think strategically to achieve business goals.

Technical Proficiency

• Proficiency in HVAC, electrical systems, building maintenance.
• Proficient use of Microsoft Word, Excel, and Outlook.

Additional Job Description

Minimum Qualifications:

Education: High School diploma or equivalent

Preferred Qualifications:

Education: Bachelor’s degree in health, business administration, or related field

Experience: 3 years’ experience in leadership with direct employee oversight, patient transport experience in healthcare environment, 1 year healthcare experience

Skills, Knowledge, Abilities:

Strong computer skills

Comfortable with technology

Physical Requirements:

Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.                                                                                                                         

Position requires prolonged standing and walking each shift.                                   Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.   

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.