Assistant Operations Manager

Job Summary:

Level 4 Transit is a 5-star Non-Emergency Medical Transportation (NEMT) company that is experiencing
tremendous growth! So we are seeking an adaptable, hands-on Assistant
Operations Manager to join our leadership team. In this multifaceted role, you
will split your time between office-based scheduling and dispatch operations,
local fleet oversight, new client marketing and outreach, and administrative
compliance. You will also serve as a key backup driver when needed to ensure
zero service disruption.

You will report directly to the Operations
Manager and play a pivotal role in operational efficiency, client growth, and
driver support.

Key Responsibilities

Scheduling & Dispatch
Operations

• Oversee daily dispatch operations, optimizing routes for efficiency,
  safety, and on-time performance.
  
• Manage driver master schedules, shift coverage, meal/rest break
  compliance, and time-off requests.
  
• Monitor real-time GPS tracking and transit software to handle live
  rerouting, traffic delays, and emergency adjustments.
  
• Support dedicated schedulers/dispatchers and serve as point of contact
  for field drivers during operational hours.
  

Fleet Management & Field
Work

• Conduct regular physical inspections of fleet vehicles to verify
  cleanliness, safety gear, and mechanical condition.
  
• Schedule and coordinate preventive maintenance, annual inspections,
  repairs, and vendor servicing to minimize downtime.
  
• Manage vehicle check-in/check-out logs, fuel card reconciliation, and
  registration compliance.
  
• Respond on-site to vehicle breakdowns, accidents, or complex field
  delays as needed.
  

Administrative & Compliance
Support

• Maintain driver qualification files, Department of Transportation (DOT)
  compliance records, and Hours of Service (HOS) logs.
  
• Assist with driver recruitment, background checks, initial onboarding,
  and field road-testing.
  
• Other administrative tasks as the role grows.
  

Client Marketing & Business
Outreach

• Identify and reach out to prospective regional clients (businesses,
  schools, event planners, healthcare facilities, or logistics partners).
  
• Assist in developing local marketing campaigns, promotional materials,
  and digital outreach efforts.
  
• Conduct sales presentations, prepare service quotes, and manage
  onboarding for new corporate accounts.
  
• Maintain and grow relationships with existing clients to encourage
  repeat business and account expansion.
  

Backup Driving

• Safely step in as a backup driver during peak hours, unexpected
  call-outs, or emergency coverage.
  

Requirements

Qualifications &
Requirements

• Experience: 1-3 years of combined experience in transportation dispatch,
  fleet management, and administrative support. Prior exposure to marketing,
  sales, or customer relationship management (CRM) is a strong plus.
  
• Licensing:
  

• Must hold a Texas driver's license.
  
• Clean driving record, clean criminal record, and able to pass a drug
  screening.
  
• Complete specific driving and other training/certifications as required.
  

• Technical Skills: Proficiency with dispatch and routing software, CRM
  tools (e.g., HubSpot, Salesforce, Zoho), and proficient with Microsoft Office
  applications.
  
• Soft Skills: Exceptional organizational ability, strong interpersonal
  and sales communication, and quick problem-solving skills under pressure.
  
• Physical Requirements: Ability to conduct physical vehicle inspections
  outdoors in varying weather and push a client of 350 lbs up a wheelchair ramp
  and secure them in the vehicle.
  
• Time Flexibility: Operations runs from 4AM - 7PM and may require some of your attention outside of standard hours including weekends.  Management will workout schedule to accommodate points of escalation for the front line team.
  

Benefits

• W2 role with productivity incentives anticipated to increase pay $5K to $10K per year.
  
• Two weeks PTO
  
• Hybrid work arrangement (home, field, office)
  
• Company vehicle provided for business use
  
• Other benefits to be introduced as company grows