Assistant Shelter Manager

Reports to: Shelter Manager 

Work Location: Downtown Oakland Campus 

Hours:  Full-Time (4:00pm to 12:00am) Rotating weekends required 

Salary Range: $25-$27/per hour 

Status: Hourly; Non Exempt 

DUTIES & RESPONSIBILITIES: 

• The assistant manager in conjunction with the shelter manager will be responsible for supervising all SVdP Shelter employees on a given shift (Monitors, DRSP Security Officers, Kitchen Cook, Volunteers) which will include, but not limited to the following duties.  
• The assistant manager, in conjunction with the shelter manager, will be responsible for covering any staff call outs that are not filled in by the beginning of a shift.  
• Acknowledge and confirm that all scheduled staff have reported to work for their assigned shift. 
• Gather team for pre-shift check in meeting prior to the start of a shift. 
• Assign staff work responsibilities for their shift. 
• Assure that DRSP security guard check in is down at the beginning of the shift and throughout the shift. 
• Responsible for making sure that staff are always professional. 
• Assign staff lunch and break periods. 
• Responsible for making sure staff complete incident reports of any matters taking place during their shift. 
• Responsible for knowing the whereabouts of all staff assigned to a shift.  
• The assistant manager is responsible for maintaining all assigned paperwork for their shift. 
• Record and report all shift call outs in supervisors shift recap. 
• Responsible for making sure staff are appropriately dressed and ready to work. 
• The ast. manager is responsible for conducting training and professional growth work with staff throughout the week. 
• The assistant manager will be responsible for overseeing all guests who enter SVdP’s shelter. 
• The ast. manager is responsible for managing all guests entering the shelter facility.  
• Intakes must be completed on every guest entering SVdP’s shelter nightly. 
• Responsible for making sure that all guests adhere to the rules and protocols of the shelter. 
• Responsible for monitoring and maintaining the safety of staff, volunteers and guests in the shelter. 
• Ast. manager will utilize harm reduction intervention and de-escalation techniques when interacting with guests.  
• Ast. manager will maintain strict confidentiality of all clients’ information, except for instances mandated by law. In such cases, follow agency protocol for reporting and response. 
• The ast. manager is responsible for collecting and reviewing all grievance/concerns. 
• Shift Duties 
• Assure that all guests are being accurately entered into Knack nightly. 
• Assure that the storage area is properly cleaned and maintained at all times. 
• Responsible for maintaining the cleanliness of the kitchen and guests sleeping areas of the shelter.  
• Recap sent to manager at the end of shift. 
• Assist with reporting any maintenance / safety concerns, 
• Maintain guest files if needed. 
• Additional project or responsibilities, as needed and assigned by the shelter manager. 
• Administration Duties  
• Twice a week the senior lead will be responsible for making sure all new guests have had an intake and will put their information into HMIS.   
• The ast. manager will be responsible for maintaining all necessary paperwork that must be maintained in the shelter binder on display for staff and guests. 
• The ast. manager will be responsible for removing all guests who have been absent three days or more in a week from HMIS.   
• Will maintain the storage room, assign bins, remove guest belongings when exited from the shelter, make sure all bins have guests' names and pictures are on bins. 
• The ast. manager will be responsible for running COVID testing once a week and recording results weekly. 
• The ast. manager will work closely with the shelter manager and case manager to review case manager case load, review behavioral concerns of any guests, and any other pertinent information relating to shelter guests and case management.  
• The ast. manager will support the shelter manager when interviewing candidates for the shelter.  
• The ast. manager as part of their duties, will be responsible for working with the shelter manager to find shelter coverage for staff when they call out. 

GENERAL QUALIFICATIONS:  

• Strong work ethic. Willingness to work hard to accomplish difficult goals. 
• Complies with written and verbal instruction and willingly performs assigned tasks. 
• Accountability to supervisor and to a performance plan. Willingness to accept supervision.   
• Positive attitude and ability to be a positive influence on a team.   
• Demonstrates proactivity, flexibility, creativity, and enthusiasm.   
• Professionalism, maturity, good decision-making and problem-solving abilities.   
• Disciplined self-starter who can set and achieve goals.   
• Can feel and express passion for the mission of a leading human service charity.   
• Is reliable, dependable and trustworthy. 
• Strong written and verbal communications skills in English (Spanish a plus).   
• Ability to communicate well with external and internal customers.   
• Excellent customer service skills, for both internal and external customers/stakeholders. Demonstrated ability to serve stakeholders in a professional, welcoming, and efficient manner.  
• Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach. 
• Ability to work well with others, to ensure a positive, constructive environment within the program or department, and throughout the organization, and to resolve conflict and avoid difficulties.  
• Cooperative, friendly, and helpful attitude with clients and co-workers. 
• Attention to detail.   
• Excellent administrative and organizational skills.   
• Ownership of job’s responsibilities and of accomplishing goals.   
• Ability to model highly professional work etiquette including informing supervisor of your activities, responding to communication in a timely manner, doing what you say you will do, respectful behavior in meetings, avoiding any behavior which could cause negative perceptions of you or of SVdP.   
• Interest in seeking out additional challenges and opportunities.  A commitment to ongoing learning and self-development.  
• Coordinating, managing, developing, and engaging volunteers.   
• Ability to utilize, engage, and develop others, including volunteers, to work enthusiastically and productively on your team.  
• Ability to control unusual situations as they arise without escalating. 

EDUCATIONAL REQUIREMENTS: 

• Bachelor's degree in a relevant field; advanced degree preferred or equivalent combination of education, training, and experience. 

At SVdP-Alameda County, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.