Assistant Showroom Manager

RESPONSIBILITIES:

Leadership & Sales Accountability

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.


• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).

• Assist in developing and executing strategies to enhance showroom performance and profitability.


• Provide in-the-moment coaching to team members, fostering a results-driven culture.


• Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions.


• Support high-value client relationships by providing exceptional service and personalized experiences.


• Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth.


• Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.


• Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.


• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.


• Oversee the fitting process by holding the team accountable for quality and efficiency.


• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.


• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.


• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

Operational Excellence

• Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards.


• Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow.


• Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity.


• Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices.


• Solve operational challenges proactively, driving continuous improvement and team accountability.


• Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales.

Team Development & Leadership Growth

• Act as a leader and mentor, developing the next generation of showroom leaders.


• Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team.


• Provide coaching and training to team members on sales techniques, product knowledge, and customer experience.


• Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager.


• Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression.


• Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role.

Customer Experience

• Ensure every customer interaction reflects the brand’s commitment to exceptional service.


• Assist in managing escalated customer issues, providing solutions with professionalism and urgency.


• Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction.


• Support showroom events and community engagement initiatives to drive awareness and traffic.


• Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups.

Entrepreneurial Mindset & Business Ownership

• Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities.


• Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue.


• Actively contribute to process improvements, providing innovative solutions to elevate showroom performance.


• Partner with district and corporate teams to share best practices and insights for ongoing business development.

REQUIREMENTS:

• 2+ years of leadership experience in a retail, sales, or customer-focused environment.


• Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.


• Strong leadership skills with the ability to coach, develop, and inspire a team.


• Excellent communication, interpersonal, and problem-solving abilities.


• Ability to work collaboratively and take initiative in a fast-paced, evolving retail environment.


• Experience in managing appointments, fittings, and alterations is a plus.


• Entrepreneurial mindset with a drive to take ownership and grow within the company.


• Proficiency in iOS and MS Office applications.


• Flexibility to work evenings, weekends, and holidays based on showroom needs.

WHY WORK AT INDOCHINO:

• Leadership Development: A role designed to fast-track growth into a Showroom Manager position.


• High-Impact Role: Contribute directly to the success of one of our top-volume showrooms.


• Collaborative Environment: Work alongside a passionate and high-performing team.


• Professional Growth: Gain hands-on leadership experience and career development opportunities.


• Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style.

Compensation Range: $27-$32 hour