Assistant Store Director, Client Development

Job Description:

Assistant Store Director, Client Development

WHO WE ARE:

Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:
As the Assistant Store Director, Client Development, you will lead by example in delivering high-touch, personalized service that deepens client relationships and drives loyalty. You’ll coach the team to engage meaningfully with clients, interpret customer signals, and tailor experiences that reflect individual preferences and needs. Using business insights and client data, you will refine outreach strategies, support brand-building events, and drive results tied to clienteling, sales goals, and program adoption. In the Store Director’s absence, you will serve as the store leader—ensuring smooth operations while maintaining a strong focus on client engagement and business performance.

WHAT YOU WILL DO:

Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty

Create memorable in-store experiences tailored to individual clients

Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions

Coach team on asking the right questions and reading customer signals

Lead by example in client interaction and personalization

Refine sales and client strategies by generating insights and adjusting tactics to meet business goals

Adapt outreach client and event strategies based on business needs or feedback

Coach team on actions tied to client engagement, sales goals, and clienteling targets

Use product knowledge to inform strategic business decisions and coaching

Provide coaching and training on credit, loyalty and clienteling strategies

Focus on achieving targets while holding the team accountable for performance and results

Create and execute event strategies, client communication flows and brand standards

Use business insights and calendar planning to drive long-term client development

Act as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experience


WHAT YOU WILL BRING:


Proven leadership experience in a customer-focused, relationship-based retail environment

Deep understanding of clienteling strategies and personalized service best practices

Strong coaching ability in areas of selling, client engagement, loyalty programs, and service recovery

Experience using data and insights to shape sales and client development strategies

Ability to create and execute in-store experiences and events aligned with brand standards

Skilled in driving performance through goal-setting, feedback, and accountability

Strong communication, planning, and decision-making skills

Comfortable making independent operational decisions when acting as store leader

Flexibility to work evenings, weekends and public holidays


YOUR LIFE AND CAREER AT SAKS OFF 5TH:


Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount


SALARY AND OTHER BENEFITS:

The starting salary for this position is between [$60,000-$65,000 annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

[This position is also eligible for [bonus] [long-term incentive compensation awards].]

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email].

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Revised 9/2025

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.