Assistant Store Manager - Freshfield Village, Kiawah Island, SC

Title: First Mate (Assistant Manager)

Department: Retail

Reports To: Captain (Store Manager)

Overview:

Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:

--Generate Sales:

-Supports store to meet and exceed store financial goals

-Measures and develops crew performance goals to increase profitability

-Actively looks for opportunities to drive additional sales and traffic

-Aware of market competitor activities

-Sources and supports In-Store and Head Quarter driven events

-Supports and Communicates Head Quarter initiatives

--Customer Experience:

-Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”

-Develops customers into repeat shoppers though information gathering, customer follow-up and email capture

-Educates crew and customers regarding product information and brand initiatives

-Ensures store practices and procedures support a positive customer experience (holds and store specific services)

-Collects and encourages crew to solicit customer feedback to better product and store environment

--Crew Development:

-Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws -Creates schedules to support an engaging customer service environment

-Develops and educates crew members

-Creates and supports manager and crew meetings and team building exercises

-Recognizes and rewards crew performance

-Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

-Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

-Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores

--Operations:

-Supports store compliance with operational standards, expectations and federal law

-Supports crew in planning and executing direction in a timely manner

-Evaluates store operations for opportunities to enhance efficiency, productivity and profitability

-Maintains efficient merchandise controls

-Develops loss prevention awareness among all crew members

-Supports store to consistently meet payroll expectations

-Exercises prudence regarding personal/team expenses and supply management

--Merchandising:

-Supports store merchandising to reflect current compass, brand initiatives and local customer needs

-Actively looks for replenishment opportunities through restocking and Head Quarter partnership -Audits store cleanliness, folding and visual standards

-Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Requirements:

-9+ months as Assistant Manager in similar volume type business

-One to two years retail experience

-Strong interpersonal communication and customer service skills

-Ability to plan, manage time, and make decisions in a fast-paced environment

-Proven success in staff development and mentorship

-Competition and industry awareness

-Commitment to career growth of self and others

-Team focused, confident, and professional

-Smart, intelligent, fun, goal orientated, and driven by integrity

-Strong verbal and written skills

-Ability to perform effective selling techniques to achieve sale and repeat business

-Excellent retail business acumen including selling skills, visual presentation, and sales analysis

-Ability to work a flexible schedule including holidays, overnights, and weekends

-Ability to actively supervise the sales floor

-A passion for making people happy

-Belief in leading by example and likewise, exude a leadership as service mentality

-Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team

-Excellent organizational skills

-Accuracy and attention to detail

-Ability to effectively receive and communicate feedback

-Proactive and experienced in networking

-Passion for the vineyard vines brand