Associate Claims Examiner

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

The Associate Claims Examiner develops the ability to manage and review incoming claims based on area of focus. The primary focus of this role is to develop the ability to process and investigate assigned claims and determine the carrier’s maximum liability, and/or information that is required prior to a claim being submitted to the Carrier, as well as issuing payment to customers and taking deductions from carriers. The Associate Claims Examiner works closely with various internal departments and communicates with carriers, insurance companies and customers. 

• Process assigned claims from filing to resolution efficiently, accurately, and within time standards. Review claim documents for accuracy. Research and work with Claims Lead to evaluate evidence to make informed decisions and respond accordingly. Process appeals, declinations and payment requests. Issue payments to customers and process deductions for carriers.
• Build a strong understanding of industry regulations and Arrive's and carriers’ insurance policies and their impact on filed claims.
• Communicate and build strong relationships with carriers, insurance companies and customers. Provide status updates, request additional information and resolve concerns.
• Establish effective and cooperative working relationships with internal sales and sales management. Work closely with customer reps, carrier reps and accounting as needed to process claims. Maintain ownership of the claims tasks and meet time standards for aging claims.

• A high school diploma/GED equivalent. 
• Experience in cargo claims in a 3PL environment preferred.
• Strong critical thinking, judgment and decision making skills. 
• Develop the ability to process claims generally up to $30,000.
• Strong attention to detail. 
• Strong written and verbal communication skills. 
• Strong risk analysis and organizational skills.
• Basic understanding of accounting. 

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Sweat it out with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions.

The base salary for this position is $24/hour, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training. 

Your Arrive Experience 

When we say “award-winning culture,” we mean it. We’ve already earned “Best Place to Work” honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute.