Associate, Community Relations and Program Design

ABOUT NEW YORK CARES

New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting changes across New York City. We’ve become the City’s leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic. As we grow our team, we are committed to creating a workforce that reflects the communities we serve, and foster a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.

ABOUT THE COMMUNITY RELATIONS AND PROGRAM DESIGN (CR&PD) TEAM

The Community Relations and Program Design (CR&PD) team creates projects to engage volunteers across the 5 boroughs. The CR&PD team has a laser focus on the priorities of nonprofits and schools in all five boroughs as well as the collective potential of caring New Yorkers. The team leverages exceptional relationship management and strategic planning skills, to design innovative, impactful programming that engages thousands of volunteers annually.

As a team we:

• Balance community partner priority, volunteer experience, and relationship strategy as the anchors of innovative design and process development.

• Identify, cultivate, and retain community partnerships with consideration to organizational strategy and priority.

• Cultivate a design process with full-cycle MEL (Monitoring, Evaluation, and Learning) practices, informed by all stakeholder feedback.

• Influence a culture of innovation, strategy, and execution across the entire organization through intentional collaboration with other teams.

• Believe in working hard to make New York the city we know it can be AND having fun!

ABOUT THE ASSOCIATE, COMMUNITY RELATIONS AND PROGRAM DESIGN

The Associate, CRPD reports to the Officer, Community Relations and Program Design. They manage a portfolio of community partners across New York City's five boroughs and design, coordinate, and support New York Cares' regular volunteer programs. They build strong, consultative relationships with community partners, connect partners to volunteers, and use data and community insight to shape program design and elevate the partner experience. They will contribute to CRPD's broader goals of building consistent internal systems, deepening community engagement, and expanding project engagement across the team's community partner portfolio.

SCOPE OF RESPONSIBILITIES

• Manage a portfolio of community partners across New York City's five boroughs, serving as their primary point of contact within CR&PD.

• Design, coordinate, and support regular volunteer programs and projects that align with each partner's needs and community priorities.

• Conduct partner kickoff calls, periodic check-ins, and site visits to stay closely connected to community needs and project impact.

• Take a consultative approach to community partner relationships, providing 1:1 strategic planning and guidance to elevate the partner experience.

• Contribute to program evaluation efforts, using partner and volunteer feedback and data to inform program design and improvements.

• Maintain accurate, up-to-date partner and project records in Salesforce, and contribute to consistent internal CRPD systems and standardized workflows.

• Utilize dashboards and tracking tools to monitor portfolio activity, project engagement, and progress toward team goals.

• Work to expand project engagement across the community partner portfolio.

• Collaborate cross-functionally with other New York Cares departments to align on partner strategy, volunteer placement, and shared priorities.

• Support events connected to community partners and their volunteer projects.

QUALIFICATIONS

A successful candidate will come with the following qualifications though we acknowledge that historically oppressed identities are statistically less likely to apply to positions when missing a few qualifications. If you feel strongly that you are a fit, we encourage you to apply even if you don’t currently possess every qualification.

• 1-2 years of professional work experience with a nonprofit, school or government agency.

• Experience in program design, volunteer management, or community engagement.

• Exceptional interpersonal skills with the ability to cultivate and manage partnerships with community organizations, volunteers, and internal teams.

• Strong written and verbal communication skills for reports, presentations, and internal/external communications.

• Solutions-oriented, collaborative, and eager to learn, iterate, and contribute to innovation in program design and impact.

• Highly organized, able to manage multiple priorities, and maintain attention to detail.

• Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams), data reporting tools (survey monkey), and other relevant software platforms.

• Demonstrated ability to manage complex projects, timelines, and deliverables; experience with project management tools (Asana preferred) and CRM systems (Salesforce preferred).

• Interest in social impact, volunteerism, and New York City communities; commitment to New York Cares’ mission and values.

BENEFITS

• Hybrid schedule: In office Mon/Tue/Thu. Remote Wed/Fri

• 11 paid holidays + 3 floating holidays

• Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2

• Paid sick leave

• Health & wellness coverage: medical, dental, vision (80% employer-paid), plus life & disability insurance

• Retirement & tax-advantaged accounts: 403(b) plan, flexible spending accounts, transit reimbursement

WORK ENVIORNMENT

• Conduct external partner site visits.

• Observe and attend volunteer projects to inform program design.

• Support occasional program events in the evenings and weekends.