Associate Director of Student Accounting

The Associate Director of Student Accounting is responsible for managing operations within the student accounting office, with a primary focus on overseeing student and third-party receivables and collections. This role involves ensuring accurate and efficient processing of student accounts and collections. The associate director reports to the Bursar and manages staff, develops and implement policies and procedures, and ensure compliance with institutional, state, and federal regulations. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities: 

• Leadership and Management: Supervise, train, and evaluate student accounting staff, with a focus on student and third-party receivables, and partner billing. 


• Collections Management: Implement effective collection strategies to ensure timely payment of outstanding balances. Monitor and manage the collections process.


• Customer Service: Provide exceptional customer service to students, parents, and other stakeholders. Address inquiries and resolve issues related to billing, payments, collections, and account statuses.


• Policy Development: Develop, implement, and maintain policies and procedures related to student accounting and collections to enhance efficiency and control.


• Ensure policies are communicated effectively to students and staff.


• Compliance: Ensure compliance with institutional policies, state and federal regulations, and industry best practices. Stay updated on changes in regulations affecting student accounting and collections.


• Reporting: Prepare regular reports on student account statuses, collection performance metrics, and reconciliation.


• Improvement: Identify and implement process improvements to streamline student accounting and collections operations while enhancing financial controls.


• Collaboration: Work closely with other departments, such as admissions, registrar, and financial aid, to support overall institutional objectives.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An earned Bachelor's degree from a regionally accredited university. 


• 3 years of prior experience in higher education and/or 1 year of supervisory experience within a finance position. 


• Strong understanding of accounting principles and student accounting processes.


• Excellent leadership and team management skills.


• Proficient in Microsoft Office Suite, particularly Excel.


• Strong analytical and problem-solving abilities.

The hiring salary range for this position is $61,000.00 - $72,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.