We help clients build a financial plan aligned with their financial goals and values and help them stick to and amend this plan through regular client reviews and dedicated, excellent service.

Respect  |  Faith  |  Kindness  |  Hard Work  |  Having Fun

Job Summary

The Associate Financial Representative (AFR) specializes in client service and supporting the financial advisor as they focus on building their practice and client relationships. An AFR also ensures the continuation of an efficient, effective, and organized office. This individual is a liaison between the network office and home office as well as the financial advisor and clients.

Key Responsibilities

• Handle case notes, process correspondence, and maintain client case files
• Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting
• File new statements, account forms, and other insurance/investment-related materials
• Build individualized comprehensive financial plans per the client’s needs
• Support investment account opening, funding, and investing
• Maintain financial advisor’s calendar and schedule follow-up appointments.
• Answer and direct telephone calls as appropriate
• Contact clients to set up follow-up meetings with advisor
• Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
• Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
• Communicate with home office, Northwestern Mutual Investment Services (NMIS) to supply or obtain information
• Prepare policies for delivery
• Send client birthday cards and schedule birthday/age change appointments for advisor

• Life and Health licensed or gain licensing within 3 months of employment
• 5+ years Financial Service or Insurance industry experience preferred
• Experience in administrative support or customer service required
• Ability to proactively identify what needs to be accomplished and take action as appropriate
• Excellent oral and written communication skills
• Familiarity with Microsoft applications and data entry
• Demonstrated organizational and time management skills and ability to multitask, set priorities, and meet deadlines
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to work both independently and in a team

• Health, vision, and dental insurance
• Short-term Disability
• SIMPLE IRA retirement plan
• PTO + holiday pay
• Base salary proportionate to experience level
• Industry licensing and continuing education expenses
• Personal and professional development opportunities