About the Role

Total Wine & More is seeking an Associate II, Store Operations who will play a key role in managing in-store hardware and technology across our retail locations. Partnering closely with the IT Department, you'll drive improved utilization of store equipment, develop operational procedures, and analyze system usage to enhance performance and reliability. You'll be responsible for escalating technical issues to IT support and vendors, coordinating installation and upgrade schedules, and ensuring smooth rollout of new technologies. A strong focus will be placed on user adoption, store success, and representing the voice of the stores in IT-driven initiatives. Your responsibilities will include translating operational and financial data into actionable insights, developing reporting tools, and supporting the implementation of technical enhancements.  This is an on-site role located in the Bethesda, Maryland office. You will report to the Sr. Manager of Store Operations.

You will

• Build relationships with Total Wine & More store team members, field leaders, and IT partners to ensure successful store execution of projects.
• Understand store team member pain points and escalate issues to IT Support Staff to develop resolutions and prevent in store customer service issues.
• Coordinate rollouts, training, operational policy updates, and communications of multiple IT programs and Store Operations enhancements.
• Promote and coach stores on operational policies, procedures, and best practices regarding use of store technology, systems, and reports.
• Manage daily operational reporting for Store Operations.
• Visit stores to ensure successful store execution.

You will come with

• High School Diploma or equivalent required
• Bachelor's Degree preferred or equivalent years of experience
• Less than 1 year Retail management experience, or previous operational support or customer success role
• Solutions-oriented mindset with a passion for customer success, data, technology, and systems.
• Intermediate proficiency in Excel (Text, Logic, and Lookup Formulas, Pivot Tables, Charts).
• Availability to do out of state travel and work some nights and weekends when needed.

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Crafted for you

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Pay Range: $62,640 -$88,005 Annually

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