Associate Manager, Credit Bureau Resolution

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Who we are:

The role

Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify  trends and areas for improvement by partnering with quality assurance and credit disputes team lead.

What you’ll do:

• Oversee Inquiry Disputes execution and success


• Manage, execute and deliver results on QA findings for inquiry disputes and ensure  specialists are following SOPs for intended outcomes


• First point of contact  for Inquiry escalations and QA 


• Provide suggested SOP updates based on QA observations


• Ensure team is trained on new guidance and aligns with dispute investigations


• Ability to work independently and lead cross-functional teams


• Continual process improvement and change management


• Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies


• Lead and develop disputes team members


• Lead remediation of issues


• Track performance metrics and hold team accountable to established standards

What you’ll need:

• Prefer bachelor's degree 


• 2+ years of experience in credit bureau reporting, dispute resolution, or a related field


• 2+ years of team management experience with direct reports


• Process improvement experience


• Project management experience


• Knowledge of credit bureau reporting regulations, including FCRA 


• Ability to lead and work independently 


• Experience working in a regulated industry, such as banking or financial services.


• Ability to multitask in a fast-paced environment

Nice to have:

• Knowledge of industry standards for Metro 2 format


• Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR