Associate Vice President - ServiceNow Practice Lead

Who We Are

Qvest.US is the global leader in technology and business consulting for media, entertainment, consumer packaged goods and retail. We bring our clients closer to their customers, data, and content. With a global footprint across five continents, we have deep expertise across Program Management, Digital Media Supply Chain, IP & Rights Management, Data & Analytics, GenAI/ML, Customer Experience and Salesforce, Content Security, & Media Transformation.

Who we're seeking

Qvest US is seeking a dynamic and experienced ServiceNow Practice Lead to spearhead our ServiceNow consulting practice. The ideal candidate will bring deep expertise in ServiceNow, strong leadership capabilities, and the ability to drive strategic growth in a consulting environment. As the Practice Lead, you will oversee the delivery of ServiceNow solutions, lead a team of consultants, engage with clients at a senior level, and shape the future direction of the ServiceNow practice within our firm.

• Develop and execute the strategy for our ServiceNow practice, ensuring continuous innovation and client success.
• Be the trusted advisor for senior client stakeholders, managing relationships, and delivering top-tier ServiceNow solutions.
• Develop relationships with account and practice personnel to identify opportunities to solve client pain points and growth objectives.
• Identify emerging trends and advancements to maintain a competitive edge.
• Ensure successful project delivery by managing timelines, budgets, and quality outcomes across ServiceNow implementations.
• Manage risks, issues and bugs, providing transparency of issue status and creating a process of timely resolution.
• Collaborate with sales teams to identify new opportunities and expand our ServiceNow footprint with clients.
• Recruit, mentor, and lead a team of consultants, fostering a culture of excellence and growth.
• Report regularly to senior leadership on strategy, project status, and performance metrics

• 8+ years of experience in IT consulting with a focus on ServiceNow, including 3+ years in a leadership or practice management role.
• Experience managing to a business development target and leading business development efforts.
• Proven track record of successfully leading ServiceNow implementations in a consulting environment.
• Bachelor's degree in Information Technology, Business, or a related field.
• Experience in engaging with C-level executives and senior stakeholders.
• Strong communication skills, executive presence, and the ability to influence and inspire stakeholders across all levels and functions in the organization

• ServiceNow Certified Implementation Specialist (CIS) or other relevant ServiceNow certifications.
• ITIL or other IT Service Management certifications are highly desirable.

Life at Qvest

We were founded on a culture of collaboration and inclusiveness, and this permeates each of our initiatives, both client-facing and internal. We offer a wide selection of benefits including medical, dental & vision, 401k matching and flexible vacation; we sponsor training to advance our teams’ skill sets and we prioritize our employees’ professional growth paths. Qvest.US is currently 350+ people strong and we’ve been recognized as a “Best Place to Work,” a “Great Place to Work,” “Fastest Growing,” and “A Jewel."

Equal Employment Opportunity

Qvest is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Qvest applies this stance to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including internships, at all levels of employment.