Atlassian Cloud Support Engineer

Role:
Atlassian Cloud Support Engineer

The
Atlassian Cloud Support Engineer will be responsible for administering,
supporting, and enabling T -Mobile users across Jira Software, Jira Service
Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud
Administration.
This role also requires knowledge on ROVO AI (Atlassian’s AI platform),
including the design, testing, and support of both Out -of -the -Box (OOTB) and
Custom ROVO agents to optimize ITSM, DevOps, and knowledge management
operations.
The engineer will deliver L2/L3 support, drive automation and integrations,
ensure compliance alignment, and collaborate with cross -functional teams to
provide an AI -powered day -to -day support model.

Key
Responsibilities
Atlassian Cloud Support

• Administer and support Jira
  Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
  
• Manage projects, workflows,
  permission schemes, request types, dashboards, and Confluence spaces.
  
• Handle user provisioning and
  access management via Entra ID/SSO.
  
• Provide operational support for
  day -to -day activities, tickets, and escalations.
  
• Configure, test, and deploy
  ROVO OOTB agents for Jira Service Management and Confluence KB.
  
• Integrate ROVO agents with
  Service Desk intake, Automation for Jira (A4J), and Jira projects.
  

Automation,
Integrations & Scripting

• Design and build automation
  rules ((A4J) in Jira, JSM & Confluence.
  
• Create scripts for bulk
  administrative operations (Python, Bash, PowerShell, Groovy).
  
• Support ROVO integrations with
  third -party systems using ROVO connectors.
  
• Configure webhooks, connectors,
  and Marketplace apps for automation and knowledge routing.
  
• Document knowledge articles,
  playbooks, and SOPs in Confluence for operational teams.
  

Requirements

Required
Skills

• Strong Administrative and
  custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics,
  Confluence, Admin.
  
• ROVO AI: Strong understanding
  of platform architecture, with hands -on experience in OOTB and Custom ROVO
  agents. Skilled in ROVO actions and integrations with Jira, Confluence,
  and A4J
  
• Nice to have Proficiency in Python, Bash, Groovy (Script runner
  optional).
  
• REST APIs: Experience with Atlassian REST v3, Admin APIs, and
  ROVO endpoints.
  
• DevOps Tools: GitLab CI/CD.
  
• Soft
  Skills: Strong troubleshooting
  ability, effective stakeholder communication, thorough documentation, and
  an AI/automation -first mindset.
  

Important
note:
• Minimum 2 years of hands -on experience with Atlassian cloud tools including
Jira Service Management and Jira Software.