Attendant - Guest Room

Responsibilities:

• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.


• Provides professional greeting when interacting with guests and housekeeping personnel.


• Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.


• Housekeeping cart is properly stocked and kept neat and clean.


• Responsible for reporting the status of all guest rooms in assigned rooms.


• Accurate use of proper telephone/radio techniques and etiquette.


• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.


• Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.


• Ability to relate effectively in one-on-one situations with guests and other members of the Company.


• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.


• Answer patrons’ complaints and resolves problems.


• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.


• Must be able to occasionally lift and/or move more than 40 lbs.


• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.


• Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.


• Performs other duties as assigned.

Competencies:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Additional Benefits:

• Competitive Salary with annual performance reviews


• Comprehensive health coverage plan that includes medical, dental, and vision


• 401(K)/ Company Match


• Access Perks and Childcare discounts

Target Salary Range:

• 12.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.