Attraction Ride Attendant - Paradise Pier

Position Summary: The Attraction Ride Attendant is responsible for operating and monitoring resort attractions and rides to ensure a safe, fun, and enjoyable experience for all guests. This position involves enforcing safety regulations, assisting guests with boarding and exiting rides, monitoring ride conditions, and maintaining a clean and welcoming environment. The ideal candidate is energetic, safety-conscious, and focused on delivering outstanding guest service

Key Responsibilities:

• Ride Operation and Safety:
• Operate rides and attractions in accordance with all safety and operational procedures.
• Perform pre-opening safety checks to ensure all rides are functioning properly.
• Ensure guests meet all height, weight, and health requirements before boarding.
• Safely load and unload guests, providing clear instructions and assistance as needed.
• Monitor guests during rides to ensure proper conduct and safety compliance.
• Immediately report any ride malfunctions, hazards, or safety concerns to management.
• Guest Service and Experience:
• Provide excellent customer service by greeting guests warmly and answering questions about the attraction.
• Maintain a friendly, energetic, and approachable attitude at all times.
• Handle guest concerns or complaints professionally and promptly.
• Contribute to a positive guest experience by ensuring efficient ride operation and minimal wait times.
• Safety and Emergency Response:
• Remain alert and focused to identify and respond to unsafe behavior or emergency situations quickly.
• Follow all emergency and evacuation procedures.
• Administer basic first aid or CPR if trained and when necessary until further help arrives.
• Ensure all guests adhere to safety rules and resort policies while on or near rides.
• Facility Maintenance and Cleanliness:
• Keep the ride area, queue lines, and surrounding spaces clean, organized, and free of hazards.
• Perform light cleaning and sanitization of attraction surfaces and equipment between rides as needed.
• Report maintenance or cleanliness issues to supervisors immediately.
• Communication and Teamwork:
• Communicate clearly with other attendants and supervisors to ensure efficient ride operations.
• Coordinate with maintenance, safety, and guest services teams as needed.
• Participate in pre-shift meetings and training sessions to stay updated on safety policies and operational changes.
• Operational Support:
• Assist with crowd control and line management to ensure orderly guest flow.
• Support special events, group bookings, or private functions as directed.
• Assist in the setup or breakdown of attractions for daily operations or special events.

Qualifications:

Education:

• High school diploma or equivalent (preferred).

Experience:

• Previous experience in a theme park, water park, or attractions environment preferred.
• Experience in customer service, hospitality, or recreation strongly preferred.

Skills:

• Strong attention to detail and commitment to guest safety.
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure or during emergency situations.
• Positive attitude, reliability, and strong teamwork abilities.
• Comfortable working outdoors and engaging with large groups of people.

Certifications:

• CPR and First Aid certification (preferred; required for some attractions).
• Ride operation and safety training will be provided by the resort.

Physical Requirements:

• Ability to stand for long periods, walk, bend, stoop, and lift up to 50 pounds.
• Must be able to climb steps, operate ride controls, and assist guests with boarding and exiting rides.
• Comfortable working outdoors in various weather conditions (heat, humidity, rain, cold etc.).
• Ability to remain alert and focused for extended periods.

Work Environment:

• Work is performed primarily outdoors in and around attractions and ride areas.
• Exposure to varying temperatures, noise, and crowds is expected.
• Must be available to work flexible hours, including weekends, evenings, and holidays.

Compensation:

• Competitive hourly pay.
• Potential benefits may include health insurance, paid time off, employee discounts, and advancement opportunities.

The Attraction Ride Attendant plays a vital role in ensuring guest safety and enjoyment across the resort’s attractions. Successful candidates will demonstrate a strong sense of responsibility, enthusiasm, and commitment to creating a fun, safe, and memorable experience for every guest.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Resort. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship