Auto Insurance Claims Manager

Auto Insurance Claims Manager

Location: Mount Prospect, IL (Hybrid preferred, remote available)  

About AFIC: American Freedom Insurance Company (AFIC) is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, Texas, and licensed in Ohio. We are committed to excellence, customer care, and empowering employees to thrive.  

What You'll Be Doing: As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto claims in Indiana and Pennsylvania a plus, but not required. 

• Lead & Empower Your Team: Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently. 
• Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing 
• Drive Performance: Set and measure performance indicators to ensure accountability and team success. 
• Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints. 
• Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority cases closely monitored. 
• Guidance & Training: Coach adjusters to meet or exceed service objectives and regulatory standards. 
• Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses. 
• Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers. 
• Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence. 

• Bachelor’s degree or higher 
• Minimum 3 years of relevant claims management experience 
• IN and/or PA experience desired, IL, TN, or TX experience a plus 
• Nonstandard auto insurance experience beneficial 
• Strong customer service skills and fast-track claim processing expertise 
• Skilled at negotiating with attorneys and pro se litigants 
• Exceptional written and verbal communication skills 
• Proficient with technology and coverage/liability analysis 
• High level of responsibility, problem-solving, and organizational skills 
• Bilingual Spanish preferred 

Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST
• Holidays: At Least 6 Paid Holidays
• Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more