Location: Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore
Job Description:
We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.
Daily Responsibilities:
Make a minimum of 100 outbound calls per day to service prospects
Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
Confirm and schedule appointments, ensuring maximum show rates
Maintain accurate notes and updates in the CRM (DriveCentric)
Work closely with the sales team and managers to pass along qualified opportunities
Follow dealership scripts and guidelines to ensure brand consistency
Meet or exceed daily, weekly, and monthly performance goals
Participate in daily team meetings and performance reviews
Requirements:
Prior experience in a high-volume call center or BDC is preferred
Strong communication skills and phone etiquette
Ability to thrive in a fast-paced, goal-driven environment
Basic computer and CRM navigation skills
Reliable attendance is non-negotiable
Available to work full-time, including some evenings and weekends
Compensation & Perks:
Competitive hourly rate or salary
Bonus & commission structure based on appointment shows and sales
Paid training
Health, dental, and vision benefits available
Opportunity for growth within a high-performing dealership group
- Two shift options available. Open 8am-5pm or Closing 9am-6pm
- Opener preferred
Apply Today:
Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!
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