Automotive BDC Service Appointment Coordinator

DARLING'S AUTO GROUP in Bangor has a full-time opening in our Ford, VW, Audi service department for a BDC Appointment Coordinator. 

What We Offer:

- Voted one of the Top Ten Best Places to Work in Maine for the tenth year running

- 100% Employee Owned - No Cost ownership that builds long-term value

- Compensation package that includes a monthly results-based incentive ($42,000 to $55,000 per year)

- Generous paid time off and paid holidays - earn up to 18 paid days off in first year, plus 7 paid holidays

- Health care options (medical, dental and vision) and 401k savings and retirement plan with company match

- Training, resources, and opportunities for career growth and advancement

- Tuition reimbursement available

- Positive work culture built on integrity, professionalism, excellence and teamwork

Responsibilities / Duties:

- Schedule service appointments effectively through phone, email and text messages

- Maintain an ongoing customer database to capture repeat business

- Handle 80-100 Inbound and Outbound calls per day using dealership resources

- Utilize the hands-on training and coaching provided to effectively build rapport with customers, overcome concerns and objections, and motivate customers to make appointments

- Help dealerships achieve goals by developing business and following up on opportunities

- Demonstrate thorough knowledge of all dealership products and services

Qualification Requirements:

- Proficient computer skills (type a minimum of 60 WPM)

- Excellent written and verbal communication skills

- Ability to stay confident in high stress / high activity environment

- Strong attention to detail

- Ability to work in a fast-paced environment with a Team Focus

Preferred Skills:

- Previous Service BDC experience a plus, but not required

- Previous call center experience

Additional Notes:

- Must have good punctuality and attendance record

- Work schedule is Monday - Friday

DARLING'S was founded as a family-owned and operated business that has proudly served communities throughout Maine for over 100 years. As a recently established Employee Stock Ownership Plan (ESOP) company, we are exited to offer our employees the opportunity to share in the success and future of the organization.  We are committed to providing an exceptional customer experience and we know that starts with our most valuable resource – our employees. If you're ready for a new challenge with high earning potential and career growth, join us at DARLING'S AUTO GROUP!  EOE/MF

If you require an ADA accommodation to complete an application through our online system, you may call the Human Resources Department at 207-992-1740, or email [email protected] and we can assist you with the application process.