Automotive Call Center Receptionist

DePaula Chevrolet is seeking a friendly and professional Automotive Call Center Receptionist to join our team in Albany, NY. In this role, you will be the first point of contact for our customers, providing exceptional service both over the phone and in person. You will play a critical role in ensuring smooth communication between customers and our automotive service and sales teams, helping to create a positive experience that reflects our commitment to excellence. This is a full time position with required hours of 7am-4pm. 

Responsibilities

• Answer incoming calls promptly and professionally, directing them to the appropriate departments.


• Manage appointment scheduling and follow-ups efficiently.


• Handle administrative duties such as filing, data entry, and coordinating communications.


• Provide information about services, promotions, and vehicle inventory as requested.


• Collaborate closely with team members to ensure excellent customer service.

Requirements

• Previous experience in a call center or receptionist role preferred, especially in the automotive industry.


• Excellent verbal and written communication skills.


• Strong organizational skills and attention to detail.


• Ability to multi-task and handle a fast-paced environment with professionalism.


• Proficiency with computer systems and standard office software.


• Positive attitude and a customer-focused mindset.

Benefits

• Competitive pay of $18.00 - $20.00 per hour, paid weekly


• Paid Sick Time and Vacation Time


• Medical, Dental, and Vision Insurance


• Life Insurance


• 401K with company match


• Opportunities for growth and professional development.


• Employee discounts on vehicle purchases and services.

About the Company

DePaula Chevrolet is a trusted automotive dealership located in Albany, NY, known for our dedication to customer satisfaction and quality service. We pride ourselves on our knowledgeable staff and welcoming environment, making us a preferred choice for automotive sales and services in the community. Join our team and be part of a company that values its employees and customers alike.

```