Automotive Customer Relations Manager

What You'll Do:

• Build positive relationships with customers throughout their dealership experience.
• Follow up with customers after vehicle purchases and service visits to ensure satisfaction.
• Address customer concerns professionally and work with dealership leadership to resolve issues quickly.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.
• Work closely with the Sales, Service, and Management teams to ensure a seamless customer journey.
• Respond to customer inquiries by phone, email, and text in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Assist with customer retention initiatives and dealership follow-up programs.
• Help maintain high customer satisfaction scores and online reputation.
• Perform other customer experience and administrative duties as assigned.

• Previous customer service experience required.
• Automotive dealership experience preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Highly organized with strong attention to detail.
• Comfortable using computers, email, and CRM systems.
• Positive attitude and a professional appearance.
• Ability to multitask in a fast-paced environment.

What We Offer

• Competitive salary of $50,000 per year
• Medical, dental, and  vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts
• Ongoing training and  career development
• Opportunities for advancement
• Supportive, team-oriented work environment