Automotive Experience Manager

Automotive Experience Manager

Genesis of St. Charles is currently seeking a passionate and experienced Automotive Experience Manager to join our team in St. Peters, Missouri. As the Automotive Experience Manager, you will be responsible for ensuring that our customers receive exceptional service and have a memorable experience at our dealership.

Responsibilities:

• Manage and supervise daily operations of the dealership's customer experience department


• Oversee customer inquiries, complaints, and feedback, and ensure timely resolution


• Develop and maintain effective customer service processes and protocols


• Collaborate with sales and service departments to enhance the overall customer experience


• Stay updated on industry trends and implement innovative strategies to improve customer satisfaction

Requirements:

• Previous experience in the automotive industry, ideally in a customer-facing role


• Strong communication and interpersonal skills


• Excellent problem-solving and conflict resolution abilities


• Ability to multitask and prioritize tasks effectively


• Proficiency in using customer relationship management (CRM) software

Benefits:

• Competitive compensation ranging from $3000 to $5000 per month


• Opportunity for career growth and advancement


• Healthcare and dental benefits package


• Paid vacation and sick leave


• Employee discounts on vehicle purchases and services

About the Company:

Genesis of St. Charles is a leading automotive dealership specializing in luxury vehicles. We strive to provide our customers with the highest level of service, quality, and innovation. Join our team and be part of a dynamic and exciting work environment.