Automotive Parts Counter Specialist

Experienced Automotive Parts Counter-person/Specialist

City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.

Responsibilities:

• Create and maintain excellent relationships with customers and service personnel.


• Assist customers with basic product and dealership information over the phone and in-person.


• Handle all parts telephone inquiries regarding parts purchase


• Parts distribution to service technicians


• Accept warranty parts and cores for return


• Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory


• Actively identify related parts needed on repair jobs


• Advise customer or Service Consultant of all parts stocking status


• Write purchase orders for parts and sublet work required from outside suppliers and get management approval


• Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales


• Maintain parts in correct locations and bins


• Keep up to date on all training and certification


• Responsible for pulling and stocking parts inventory


• Be responsible for receiving money and cashing out customers


• Establish good communications between associates in parts and other departments


• Report any issues to department manager

          This is a full-time daytime position with a Saturday rotation based on staffing. 

• CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed. 

Requirements:

• Superior communication and customer service skills.


• Prior experience in a parts department is highly beneficial.


• Ability to multitask and work in a fast-paced environment.


• General business knowledge, experience, and/or training is preferred.


• Strong record of customer service success is preferred.


• A professional attitude and attire are essential.