Automotive Service Advisor

Great Service Advisors don't just write RO's -- they cultivate and nurture customer relationships.

We are building something special at Castle Volkswagen in Downers Grove, and want you to be a part of it.

What We Offer:
- Top-tier compensation
- Career growth opportunities
- Supportive leadership

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores. 

What’s In It For you:

• 401(K) with company match


• Major medical (50% employee paid premium), Dental, Vision insurance options


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Life Insurance


• Paid Time Off 


• Employee vehicle purchase discounts


• Career advancement

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance


• Consistent record of service and sales success


• Strong record of positive customer satisfaction results


• Team oriented and self-motivated


• Able to work with little supervision


• Clean driving record and valid driver’s license
  
  

Service Advisor: $61K - $83K; based on performance
To learn more about us visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.