Automotive Service Advisor

Join the Best — Build Your Career with Walt Massey!

Ready to take the wheel on a rewarding career in the automotive industry? At Walt Massey, we don’t just sell cars — we build lasting relationships and deliver exceptional experiences every single day. If you’re driven, customer-focused, and ready to grow, this is your chance to join a winning team that feels like family.

We’re proud to set every team member up for success with specialized training, hands-on learning, and continuous development opportunities — because your growth drives our success.

What We Offer

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  Competitive pay and opportunities for advancement

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) plans with company contribution

  
  


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  Paid holidays and vacation time

  
  


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  Paid, professional training

  
  


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  A supportive, energetic, and team-oriented work environment

  
  

Your Role: Service Advisor

You’ll be the driving force behind our service department’s success — ensuring our customers receive fast, friendly, and flawless service every time they visit.

Key Responsibilities:

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  Lead the flow of the service drive and ensure customers are greeted promptly and professionally

  
  


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  Take full ownership of the customer experience, leaving every guest with a lasting positive impression

  
  


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  Act as a concierge for customer inquiries — in person or over the phone — ensuring no question goes unanswered

  
  


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  Efficiently distribute work among technicians to maintain workflow and meet service goals

  
  


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  Provide accurate information about vehicle issues, warranties, and repair options

  
  


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  Maintain our Customer Success Index (CSI) at or above company standards
  
  

  
  

What We’re Looking For

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  Outgoing, professional, and customer-first personality

  
  


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  Proven leadership and organizational skills

  
  


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  Excellent time management and communication abilities

  
  


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  Strong track record of sales and service success

  
  


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  Team-oriented, self-motivated, and proactive

  
  


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  Clean driving record and valid driver’s license

  
  


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  Professional appearance and commitment to excellence

  
  

Diversity & Inclusion

At Walt Massey, we believe in opportunity for all. We’re proud to be an equal opportunity employer that celebrates diversity and prohibits discrimination or harassment of any kind — including race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, or gender identity.

Drive Your Future with Walt Massey!

If you’re ready to join a team that’s passionate about people, cars, and customer satisfaction, apply today — and let’s take your career to the next level!