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Automotive Service Advisor

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Job Description - Automotive Service Advisor

Automotive Service Advisor



Stearns Ford


Put your natural
knack for pleasing people to work! If you can make customers feel
welcome and confident that their needs are being met, then our
dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of
customer service - -someone who is equally as comfortable greeting
customers as they are scheduling appointments and acting as a
liaison between our customers and our service
techs. 


Job
Responsibilities


  • Attitude is
    everything—greet service department customers promptly and
    courteously

  • Listen to each
    customer and clearly articulate repair needs to
    techs

  • Upsell
    recommended/additional services using low -pressure,
    high -integrity methods

  • Provide
    accurate estimates of repair/maintenance
    costs

  • Adherence to
    dealership policy on customer vehicle care and
    operation

  • Follow up on
    each repair and keep customers informed of
    progress

  • Sell and
    manage extended warranties

  • Inspect repair
    quality and ensure that all work is complete

  • Notify
    customers when vehicles are ready for pick
    up

  • Review and
    explain repairs and associated costs with
    customers

  • Handle minor
    customer concerns and complaints

  • Keep Service
    Manager informed of all problems and potential
    problems

  • Maintain
    Customer Satisfaction Index (CSI) scores in accordance
    with dealership standards



Requirements

  • Experience
    preferred but not required



Benefits


  • Compensation
    is based on experience and is competitive with the retail automotive market.

  • We offer great benefits.


Our company maintains a strong policy of equal
employment opportunity for all associates.  We hire, train, promote and
compensate associates on the basis of personal and professional competence and
potential for advancement without regard for race, color, religion, sex,
national origin, age, marital status, disability or citizenship, as well as
other classifications protected by applicable federal, state or local laws.



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