Automotive Service Advisor

 Now Hiring: Service Advisor 

Jackson, MS

Walt Massey is  looking for an experienced, customer-focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering top-tier service, this is your opportunity to grow your career with a company that invests in its team.

Why Join Walt Massey?

We’re committed to your success. From day one, you’ll receive hands-on training, ongoing development, and the support you need to build a long-term career in automotive service leadership.

What We Offer

• Health, dental, and vision insurance


• 401(k) with company support


• Paid holidays and vacation time


• Paid, hands-on training


• Advancement opportunities within a growing organization

What You’ll Do

• Lead the daily operations of the service drive and ensure smooth workflow


• Deliver prompt, professional, and friendly service to every customer


• Take ownership of the customer experience from arrival to completion


• Provide concierge-level support for all customer inquiries (phone & in-person)


• Maximize technician productivity by efficiently dispatching work


• Answer questions related to vehicle concerns, services, and warranties


• Assist with diagnosing issues and coordinating parts and repairs


• Monitor and maintain high Customer Satisfaction (CSI) scores


• Oversee warranty processes and ensure compliance with policies


• Support and help lead the service team while fostering a positive work environment


• Maintain strong relationships with manufacturers and internal teams

What We’re Looking For

• Organized, outgoing, and customer-focused personality


• Experience in an Automotive Service Department 


• Proven ability to lead, manage, and motivate a team


• Strong communication and time management skills


• Professional appearance and demeanor


• Track record of service success and customer satisfaction


• Self-motivated with the ability to work independently


• Team-oriented mindset


• Valid driver’s license with a clean driving record

Be Part of the Beginning

This is more than a job—it’s your chance to help build a service department  and set the standard for excellence in Jackson.

Apply today and grow your career with Walt Massey!