Experienced Automotive Service Advisor

Horne Kia is actively seeking experienced Automotive Service Advisors to join our award-winning team in Gilbert.

If you are a customer-focused professional with a proven track record in automotive service sales, exceptional communication skills, and a passion for delivering world-class customer experiences, we want to hear from you.

This is an outstanding opportunity to join one of Arizona's most respected automotive groups, where top performers are recognized, rewarded, and provided with opportunities for long-term career advancement.

Compensation & Benefits

$8,000–$10,000+ Per Month

Benefits Include:

• 4 Day Work Week!
  
• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Paid Time Off (PTO)
  
• Employee Discounts on Vehicles, Parts, and Service
  
• Ongoing Training and Professional Development
  
• Career Advancement Opportunities
  
• Long-Term Job Stability
  
• Supportive Team Environment
  

Why Join Horne Kia?

At Horne Kia, we pride ourselves on fostering a culture where teamwork, innovation, and personal growth thrive.

• Diverse, energetic, and fast-paced work environment
  
• Team-oriented culture built on respect and collaboration
  
• Opportunities to develop your skills and advance your career
  
• Leadership team committed to employee success
  
• Performance-driven environment that rewards results
  
• Part of one of Arizona's most respected automotive groups
  

Our team members are the foundation of our success, and we are committed to helping them achieve their personal and professional goals.

Position Overview

As an Automotive Service Advisor, you will serve as the primary point of contact between customers and the service department. You will be responsible for understanding customer concerns, recommending maintenance and repair services, coordinating repairs, and ensuring every guest receives an exceptional experience.

Responsibilities

• Greet customers promptly and professionally
  
• Listen to customer concerns and accurately document vehicle needs
  
• Prepare repair orders and service recommendations
  
• Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines
  
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery
  
• Communicate repair updates and recommendations to customers
  
• Maintain high levels of customer satisfaction and retention
  
• Review completed repairs with customers and explain services performed
  
• Ensure compliance with dealership and manufacturer processes
  
• Consistently exceed CSI and customer experience expectations
  

Qualifications

• 2–5 years of Automotive Service Advisor experience required
  
• Dealership Service Advisor experience preferred
  
• High school diploma or equivalent required
  
• Valid driver's license required
  
• Excellent written and verbal communication skills
  
• Strong organizational and multitasking abilities
  
• Self-motivated and goal-oriented mindset
  
• Ability to work independently while maintaining attention to detail
  
• Proven ability to thrive in a fast-paced dealership environment
  
• Commitment to delivering exceptional customer service
  

Ideal Candidates May Have Experience As:

• Automotive Service Advisor
  
• Service Writer
  
• Automotive Service Consultant
  
• Dealership Service Advisor
  
• Service Lane Advisor
  
• Customer Service Advisor
  
• Automotive Service Manager
  
• Assistant Service Manager
  
• Fixed Operations Professional
  

Apply Today

If you're an experienced Service Advisor looking for a dealership that offers exceptional earning potential, career growth opportunities, and a culture built around employee success, apply today.

Join Horne Kia and become part of a team dedicated to delivering outstanding customer experiences while building a rewarding automotive career.