Automotive Service Advisor

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you’re passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.

Why Join Shults Ford?

We offer a supportive, team-oriented environment where your success is a priority.

Comprehensive Benefits:

• 401(k) with company match


• Medical, dental, and vision insurance


• Paid time off (PTO)


• Birthday off with pay


• Company-paid life insurance

Career Growth:

• Paid training and ongoing development


• Advancement opportunities within our dealership network

Work Environment:

• Flexible scheduling


• Team-oriented culture


• Community involvement opportunities

Modern Facilities:

• State-of-the-art equipment and tools


• Clean, professional work environment

What You’ll Do

As a Service Advisor, you’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

Key Responsibilities:

• Greet customers promptly and professionally


• Listen to customer concerns and document vehicle issues accurately


• Provide detailed repair and maintenance estimates


• Clearly explain services, timelines, and costs


• Coordinate with technicians to ensure efficient workflow


• Maintain high Service Experience Index (SEI) scores


• Manage appointment scheduling and daily workflow


• Answer inbound calls and follow up with customers


• Build long-term customer relationships and promote retention

What We’re Looking For

Qualifications:

• Strong customer service and communication skills


• Ability to multitask in a fast-paced environment


• Organized, detail-oriented, and professional demeanor


• Proven ability to meet performance and customer satisfaction goals


• Valid driver’s license with clean driving record

Preferred:

• Automotive service advisor or dealership experience


• Background in automotive service, sales, or customer-facing roles


• Leadership or team coordination experience

What You’ll Gain

• Competitive compensation with performance-based earning potential


• Career growth with a respected dealership group


• A supportive team that values your contributions


• Stability with a top-performing Ford dealership

Apply Today

Take the next step in your automotive career with Shults Ford. Join a dealership known for excellence, innovation, and customer satisfaction.

About Us

Shults Ford is an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.