Automotive Service Advisor

Benefits

• Competitive Pay 


• Health Insurance 


• PTO  


• 401(K)  


• Employee longevity


• Partners with our community


• Excellent community with great school districts

Responsibilities

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction


• Past experience as a service advisor, assistant lane manager or service consultant


• Very energetic personality 


• A desire for a long-term career with a growing organization


• Personal and professional integrity


• Computer skills and willingness to learn new programs

Why Capital?

Because great careers start with the right environment. Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We’re family-owned, growth-focused, and committed to building careers — not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.