Valley Nissan Mitsubishi is growing, and we are looking for the right person to join our Service Department.
Are you great with people, comfortable in a fast-paced environment, and motivated by helping guests while building your own success?
As an Automotive Service Advisor, you will be the primary point of contact between our guests and our service team. You will help guests understand their vehicle's maintenance and repair needs, communicate recommendations clearly, keep them updated throughout the repair process, and make sure they leave feeling taken care of.
Whether you are an experienced Service Advisor looking for your next opportunity or someone with strong customer-service and sales skills who wants to build a career in automotive service, we want to talk to you.
Competitive compensation with base salary plus commission
Opportunity to increase your earnings through performance
Medical and dental insurance
Paid vacation and holidays
Closed Sundays
Paid manufacturer and dealership training
Career-development and advancement opportunities
Established customer base and active service department
Supportive management and experienced service team
Positive, team-oriented work environment
Greet guests promptly and provide a professional, welcoming service experience
Listen carefully to guests concerns and accurately document vehicle symptoms
Review vehicle history, mileage, and manufacturer-recommended maintenance
Present maintenance and repair recommendations clearly and professionally
Prepare accurate estimates for parts, labor, and recommended services
Review digital vehicle inspections, including technician photos and videos, with guests
Maintain consistent communication with guests throughout the repair process
Provide guests with updates on vehicle status, recommendations, costs, and expected completion times
Work closely with technicians, parts personnel, and service management to keep repairs moving efficiently
Obtain guest authorization for approved repairs and properly document declined services
Review completed repairs and ensure repair orders are accurate before vehicle delivery
Explain completed work and final charges to guests
Follow up with guests and help build long-term relationships
Maintain accurate repair-order documentation and dealership records
Help create an exceptional guest experience from check-in through vehicle delivery
Excellent customer-service and communication skills
Ability to build trust and explain recommendations without creating pressure
Strong organizational skills and attention to detail
Ability to prioritize and manage multiple guests and repair orders at once
Comfortable working in a busy, fast-paced environment
Positive attitude, strong work ethic, and dependable attendance
Comfortable using computers, tablets, text messaging, email, and other digital communication tools
Basic automotive knowledge or willingness to learn
Professional appearance and communication
Valid driver's license and acceptable driving record
Desire to build a long-term career with a growing organization
Previous experience as a Service Advisor, Service Writer, Service Consultant, Assistant Service Advisor, automotive salesperson, parts professional, or customer-service professional is a plus.
Automotive dealership experience is preferred but not required for the right candidate. We are willing to train someone who brings strong communication skills, accountability, customer-service ability, and the desire to learn.
Our strongest Service Advisors:
Take ownership of their guests from arrival through delivery
Communicate proactively instead of waiting for guests to call
Present maintenance and repair recommendations confidently and clearly
Work closely with technicians to keep the shop productive
Follow up on declined work and future maintenance opportunities
Pay attention to the details of every repair order
Take pride in guest satisfaction and long-term relationships
Stay organized even when the service drive gets busy
This is more than a customer-service position. It is an opportunity to develop automotive knowledge, sales and communication skills, build relationships with guests, and create a rewarding career in the automotive industry.
If you are motivated, competitive, organized, and enjoy taking care of people, we want to meet you.
Apply today and see what you can build with Valley Nissan Mitsubishi.
Weibel Auto Group is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law.
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