Location: Grove City, PA
Job Type: Full-Time
Diehl Chrysler Dodge Jeep Ram of Grove City is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service department.
If you're an experienced service advisor who knows how to build customer relationships, communicate repair recommendations clearly, and keep a busy service drive running smoothly, we want to talk with you.
As a Service Advisor, you'll serve as the primary connection between our customers and automotive technicians. You'll help customers understand their vehicle's maintenance and repair needs while ensuring they receive professional, timely, and transparent service from arrival through vehicle delivery.
Greet service customers promptly and professionally
Listen to customer concerns and accurately document vehicle symptoms
Prepare repair orders and service estimates
Review recommended maintenance and repairs with customers
Explain technician findings in clear, customer-friendly language
Obtain customer authorization for repairs and additional services
Maintain consistent communication with customers throughout the repair process
Provide accurate updates regarding repair status and completion times
Coordinate with technicians, parts personnel, warranty administrators, and service management
Schedule maintenance and repair appointments
Review completed repair orders with customers
Explain invoices, warranty coverage, and recommended future maintenance
Follow up with customers to help ensure satisfaction
Build long-term relationships that encourage repeat service business
Maintain accurate customer and vehicle records
Help achieve dealership customer satisfaction, productivity, and service sales goals
Previous automotive service advisor, service writer, dealership service consultant, or automotive customer service experience is preferred
Chrysler, Dodge, Jeep, Ram, or Stellantis dealership experience is a plus
Strong customer service and communication skills
Ability to explain automotive maintenance and repairs clearly
Strong organizational and multitasking abilities
Comfortable working in a fast-paced dealership service environment
Basic computer and dealership software skills
Sales-oriented mindset without sacrificing customer service
Professional appearance and positive attitude
Valid driver's license with an acceptable driving record
Dependable, motivated, and team-oriented
Diehl CDJR of Grove City is part of Diehl Automotive, a growing automotive organization serving customers throughout Pennsylvania and Ohio.
Our Service Advisors have the opportunity to work with an established dealership team while building relationships with owners of Jeep, Ram, Dodge, Chrysler, and other vehicles.
We believe successful Service Advisors do more than write repair orders. They build trust with customers and help turn first-time service visitors into long-term Diehl customers.
Eligible full-time employees may receive:
Competitive compensation
Medical, dental, and vision insurance
401(k) retirement plan
Paid vacation and paid time off
Employee vehicle purchase and service discounts
Factory and dealership training opportunities
Career development
Advancement opportunities throughout Diehl Automotive
Professional, team-oriented work environment
Diehl CDJR of Grove City is conveniently located for candidates throughout Grove City, Mercer, Slippery Rock, Harrisville, Barkeyville, Sandy Lake, Franklin, New Castle, Butler, Hermitage, Sharon, and surrounding Mercer County and Western Pennsylvania communities.
If you're searching for an Automotive Service Advisor job in Grove City, Service Writer job, Chrysler Service Advisor position, Jeep Service Advisor job, Ram Service Advisor career, dealership service job, automotive customer service position, or auto dealership job in Mercer County, this could be the opportunity you've been looking for.
If you're organized, motivated, comfortable working with customers, and know how to turn excellent communication into an outstanding service experience, we want to meet you.
Apply today for the Automotive Service Advisor position at Diehl Chrysler Dodge Jeep Ram of Grove City and take the next step in your automotive career with Diehl Automotive.
Diehl Automotive is an Equal Opportunity Employer.
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