Location: Massillon, Ohio
Job Type: Full-Time
Diehl Subaru of Massillon is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department in Massillon, OH.
If you have excellent communication skills, enjoy helping customers, and thrive in a fast-paced automotive environment, this is an opportunity to build your career with Diehl Automotive. We are looking for a Service Advisor who can create an outstanding customer experience while helping our technicians and service department operate efficiently.
Previous automotive dealership or service advisor experience is preferred, but candidates with strong customer service, sales, or automotive backgrounds are encouraged to apply.
As an Automotive Service Advisor, you will serve as the primary point of contact between our customers and service technicians. Responsibilities include:
Greet service customers and provide a professional, friendly experience
Listen to customer concerns and accurately document vehicle service needs
Prepare repair orders and explain recommended maintenance and repairs
Communicate with technicians regarding vehicle diagnosis and repair status
Provide customers with accurate repair estimates and completion timelines
Review recommended maintenance and repair services with customers
Obtain customer authorization for repairs
Keep customers informed throughout the service process
Schedule service appointments and assist with service-lane workflow
Review completed repair orders and explain services performed
Maintain accurate customer and vehicle records
Build long-term customer relationships through excellent communication and follow-up
Help maintain high levels of customer satisfaction and retention
Work closely with technicians, parts personnel, management, and other dealership departments
The ideal candidate will have:
Excellent customer service and communication skills
Strong organizational and time-management abilities
Ability to multitask in a busy automotive service environment
Professional and positive attitude
Strong computer and data-entry skills
Ability to explain automotive maintenance and repairs clearly
Sales and customer-retention skills
Valid driver's license and acceptable driving record
Automotive dealership experience preferred
Previous Service Advisor, Service Writer, Automotive Service Consultant, or Fixed Operations experience is a plus
Subaru dealership or manufacturer experience is a plus but not required
Diehl Subaru of Massillon is part of Diehl Automotive, a growing automotive dealership group committed to providing exceptional experiences for both customers and employees.
We offer a professional dealership environment, ongoing opportunities to develop your automotive career, and the resources of an established automotive organization.
Benefits may include:
Competitive compensation
Medical, dental, and vision insurance
401(k) opportunities
Paid time off
Employee vehicle purchase and service discounts
Training and professional development
Manufacturer and dealership training opportunities
Career advancement opportunities within Diehl Automotive
Established customer base and service traffic
Supportive team environment
This position is an excellent opportunity for candidates searching for Automotive Service Advisor jobs in Massillon, Ohio, as well as Service Writer, Automotive Service Consultant, dealership service, fixed operations, and automotive customer service careers.
Diehl Subaru of Massillon is conveniently located for candidates throughout Massillon, Canton, North Canton, Perry Township, Jackson Township, Navarre, Canal Fulton, Green, Alliance, and surrounding Stark County communities.
If you're an experienced Service Advisor—or a customer service professional ready to take the next step in your automotive career—we want to hear from you.
Apply today to join the service team at Diehl Subaru of Massillon!
Diehl Automotive is an Equal Opportunity Employer.
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