Automotive Service Advisor/Writer

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira Patriot Buick GMC, Killeen, TEXAS has immediate openings for motivated and customer-focused Service Advisors to join our Service Team. In this role, you will serve as the primary point of contact for customers, delivering a high-quality service experience while building long-term relationships in a fast-paced, growth-oriented environment.

Prior Service Advisor experience is preferred; however, candidates with a background in service or hospitality who enjoy working with people and cars may also be considered.

Pay: Commission / $75K - $110K is a very reasonable income expectation

Benefits

• Health, Dental & Vision Insurance


• Disability Insurance, Life Insurance, and Mental Health Care


• Paid Time Off


• Paid Holidays


• 401k with Employer Match 


• Employee Discounts


• Employee Assistance Program

Key Responsibilities

• Greet customers and manage the service intake process


• Build long-term customer relationships through exceptional communication and follow-up


• Clearly explain recommended services using dealership technology and tools


• Coordinate with technicians and service management to ensure timely and accurate repairs


• Maintain accurate repair order documentation


• Follow up with customers to ensure satisfaction and support future service needs


• Deliver service experiences aligned with Ancira Auto Group standards

Qualifications

• Prior Service Advisor experience preferred; hospitality or service-industry experience considered


• Must be at least 21 years of age


• Valid Texas driver’s license with acceptable driving record for insurability


• Strong customer service and communication skills


• Detail-oriented with a focus on quality and accuracy


• Competitive, results-driven mindset


• Team-oriented and collaborative


• Professional appearance and positive attitude


• Must be legally eligible to work in the United States


• Ability to pass pre-employment and random drug testing

EOE