Automotive Service Advisor-Writer / Quick Lube

Description

Customer Service Advisors “CSAs’ are responsible for creating a positive guest experience, customer retention, and providing the highest level of customer satisfaction. They provide service recommendations and communicate any special circumstances that impact overall satisfaction. The service advisor must be able to analyze, comprehend and recommend financial objectives that increase sale and service results energized by face-to-face interaction with guests. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Full-Time Perks

• Competitive Starting Rate of Pay
• Medical & Dental Insurance
• Paid PTO (personal time off) & Holidays
• Uniforms, Advancement, Company Discounts
• Flexible Work Schedule, a Great Team Environment, and more….

Qualifications

Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.

Job Duties Include, but are not limited to…

• Provide Jiffy Lube Guests’ with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests’ product needs and providing updates throughout the process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations
• Assisting Techs perform Jiffy Lubes’ Signature Service oil change and servicing filters, fluids, wipers, tire rotations and other minor services

Once you’ve become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].

Core Qualities and Traits

• Setting goals and objectives to meet and exceed all expectations
• Continually learning and developing skills to meet all challenges
• Building strong relationships, providing world class customer service
• And rolling up your sleeves and leading by example to motivate and inspire

Physical Qualifications

Service Advisors must expect to stand for long periods of time on hard surfaces, like concrete or metal, and expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises, and exhaust fumes.

Other physical qualifications include…

• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Requirements

• Excellent problem-solving and critical thinking skills
• Energetic, hardworking, and able to multi-task
• Show initiative, responsibility, and must be reliable
• Good interpersonal and communication skills
• A positive attitude, strong work ethic, and a team player
• Must have a valid driver’s license and authorized to work in the U.S.
• Complete all required training courses through Jiffy Lube University