Automotive Service BDC Consultant

Irwin Lincoln Mazda is seeking a motivated, customer-focused Automotive Service BDC Representative to join our growing team. This position plays a key role in delivering an exceptional client experience while helping drive service traffic and retention.

If you are organized, personable, and thrive in a fast-paced environment, we’d love to hear from you!

Responsibilities:

• 
  
  
  
  • 
    
    
    
    • Answer inbound service calls professionally and efficiently
    
    
    • Schedule service appointments
    
    
    • Perform appointment confirmation and follow-up calls
    
    
    • Conduct recall outreach campaigns
    
    
    • Assist with client retention efforts
    
    
    • Communicate effectively with service advisors and management
    
    
    • Deliver outstanding customer service on every interaction
    
    
    
    
  
  
  
  

Qualifications:

• 
  
  
  
  • 
    
    
    
    • Strong communication and phone skills
    
    
    • Customer service experience preferred
    
    
    • Automotive dealership experience is a plus, but not required
    
    
    • Ability to multitask in a fast-paced environment
    
    
    • Positive attitude and strong work ethic
    
    
    • Basic computer and scheduling skills
    
    
    
    
  
  
  
  

Compensation & Benefits:

• 
  
  
  
  • 
    
    
    
    • Starting pay: $20.00 per hour
    
    
    • Health Insurance 
    
    
    • Paid Time Off
    
    
    • Paid Holidays
    
    
    • 401(k) Plan
    
    
    • Employee Vehicle Purchase Discounts
    
    
    • Opportunity for growth within a family-owned dealership
    
    
    
    
  
  
  
  

Join a dealership team focused on providing an outstanding customer experience while building long-term relationships with our clients.

Apply today and become part of the Irwin family!