Automotive Service Manager

HIGH-PERFORMANCE AUTOMOTIVE SERVICE MANAGER

Location: Sturgis, MI

Job Type: Full-Time | Leadership / High-Performance Role

ABOUT THE OPPORTUNITY

Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department.

This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture.

This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance:

• customer experience


• technician productivity


• effective labor sales


• and fixed ops profitability

KEY RESPONSIBILITIES

• Lead all Service Department operations with a focus on profitability and efficiency


• Drive labor sales, gross profit, and shop throughput


• Manage service advisors, technicians, and dispatch/RO flow


• Maintain and improve CSI and customer retention metrics


• Oversee warranty administration and manufacturer compliance


• Optimize scheduling, repair order management, and shop capacity


• Develop, train, and hold team members accountable to performance standards


• Partner with Parts and Sales departments to improve overall dealership performance


• Build a culture of urgency, accountability, and continuous improvement


• Ensure consistent execution of dealership processes and manufacturer standards

QUALIFICATIONS

• Prior Automotive Service Manager or strong Assistant Service Manager experience required


• Proven ability to lead and improve a high-volume service operation


• Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity


• Ability to coach, lead, and hold teams accountable to performance standards


• Strong communication and customer-facing leadership skills


• Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred)

PREFERRED EXPERIENCE (HIGHLY VALUED)

• Experience with Medium/Heave Duty vehicles


• Ford dealership experience


• Fleet service / fleet maintenance management experience


• Commercial service operations or multi-line service environments


• High-volume dealership or multi-rooftop service operations

WHAT WE OFFER

• Competitive base compensation based on experience


• Strong performance-based bonus structure tied to fixed operations results


• Opportunity to significantly impact dealership profitability


• Growth and advancement opportunities


• Fast-paced, high-accountability dealership environment


• Leadership role with real operational influence

WHY THIS ROLE IS DIFFERENT

This is not a maintenance-only Service Manager position.

This is a performance-driven leadership role designed for someone who wants to:

• build a top-tier service operation


• increase fixed ops profitability at scale


• lead technicians and advisors at a high level


• and position themselves for executive dealership leadership

Success in this role is measured by:

• profitability


• efficiency


• CSI


• and team performance

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Job Type: Full-time