Automotive Service Manager

Now Hiring: Automotive Service Manager in Columbia Ms!

Join a Winning Team – Drive Your Career Forward!

Are you an experienced Service Manager who takes pride in delivering exceptional customer experiences while leading high-performing teams? At Walt Massey, we’re more than just a dealership – we’re a family, and we’re looking for a dedicated professional to lead our service department to the next level.

Why Walt Massey?

We’re proud to be a respected name in the automotive industry, known for our commitment to excellence and our supportive, team-first culture. We invest in our people with industry-leading training, growth opportunities, and a strong benefits package—because we believe when you grow, we grow.

What You’ll Get:

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  Comprehensive health, dental & vision insurance

  
  


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  401(k) with company match

  
  


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  Paid vacation & holidays

  
  


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  Ongoing training & career development

  
  


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  A collaborative environment where your ideas and leadership make a real impact

  
  

Your Role:

As our Service Manager, you’ll lead a team of skilled service advisors and technicians to ensure our customers receive top-notch care every time they walk through our doors. You’ll be responsible for department performance, customer satisfaction, and employee growth—all while maintaining a focus on profitability and operational excellence.

Key Responsibilities:

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  Oversee all service department operations, staffing, and performance

  
  


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  Lead and mentor service personnel to deliver outstanding customer service

  
  


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  Monitor workflow and ensure timely and accurate service repairs

  
  


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  Handle customer concerns with professionalism and urgency

  
  


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  Maintain high Customer Satisfaction Index (CSI) ratings

  
  


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  Create and manage departmental budgets, marketing initiatives, and growth goals

  
  


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  Stay informed on latest vehicle technologies and service procedures

  
  

What We’re Looking For:

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  3+ years of experience as a Service Manager or in a senior service role

  
  


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  Proven leadership and team management skills

  
  


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  Excellent communication and customer service abilities

  
  


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  A valid driver’s license and clean driving record

  
  


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  High school diploma or equivalent 

  
  


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  A strong desire to grow, lead, and make an impact

  
  

Ready to Drive Your Career?

If you're looking for a long-term career opportunity with a company that values your experience, initiative, and leadership—we’d love to hear from you.

Apply today and become part of the Walt Massey family.