Automotive Service Manager

Automotive Service Manager

The Opportunity:
Lead our service and parts team to drive revenue growth and deliver a world-class customer experience. We are looking for a highly motivated, hands-on leader who can organize a team, hold staff accountable, and oversee the daily operational and financial success of our service departments.

Your Responsibilities:

• Team Leadership: Hire, train, schedule, and supervise technicians, advisors, and assistant managers.


• Goal Setting: Establish monthly sales and revenue objectives, measure progress, and minimize technician unapplied time.


• Customer Care: Maintain a high Customer Service Index (CSI) by resolving complaints immediately and overseeing customer follow-ups.


• Operations: Ensure accurate warranty procedures, proper dispatching, and compliant paperwork.


• Training: Ensure technicians stay up to date with OEM and ASE training.

Our Core Values:

• Accountability – We take ownership of our actions and results.


• Teamwork – We win together.


• Kindness – We treat others with compassion.


• Grit – We have the heart to see things through.


• Integrity – We do the right thing, always.


• Curiosity – We ask questions to learn and understand.

Qualifications:

• MUST HAVE: 3+ years of experience as an Automotive Service Manager or Director.


• MUST HAVE: Valid FL Driver's License with a clean record.


• MUST HAVE: Ability to pass a background check and drug screen.

Preferred (A Big Plus!):

• Ford/Lincoln brand experience


• Ignite (Reynolds and Reynolds) experience