Automotive Service Manager

John Lee Nissan is looking for a strong, energetic, people-focused individual who will help us redefine the vehicle servicing experience. Do you have a passion for developing talent, providing exceptional customer experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. 

Not only will you be living at the beach, but you have the opportunity to work for one of Panama City’s only growing family owned and operated automotive dealers!
 

The primary responsibility of the Service Manager is to oversee the service department and drive operational success; manage our technicians, service advisors, dispatcher, service call center, porters, detailers and shuttle driver, etc.
 

Responsibilities:

• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with the dispatcher to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Maintain technician certifications and training
• Partner with technical schools to recruit technicians
• Partner with OEM and other third-party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Provide and maintain a safe workplace and environment for employees and customers
• Other duties to be determined by management
• Provide fast and courteous service to technicians, retail, and wholesale customers.
• List and price out parts on repair orders and or counter tickets.
• Write purchase orders for parts and sublet work as needed from outside suppliers and obtain management approval.
• List and price out all sublet repair work on repair orders.
• Properly input loss and sales into the inventory control system.
• Maintain records of all special-order parts and notify the person who authorized the order of receipt.
• Make sure technicians turn in all defective parts necessary for warranty scrap and tag them appropriately.
• Maintain the warranty return parts inventory in a clean and organized manner.
• Help maintain accounting schedules, and other technical information and bulletins.

Qualifications:

• Strong customer service skills are a must
• Must be able to manage a team, train, motivate and develop
• Experience with CDK or other automotive software required
• Experience with DealerLogix or other similar software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Previous automotive Service Management experience is preferred
• Must be able to manage in a fast-paced work environment
• Must be able to pass pre-employment screens (background & MVR)

Company Benefits: Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training

Employee Benefits:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Health savings
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• Employee assistance program
• Employee discounts on parts and service repairs
• Aggressive Employee referral program