Job Summary: We are looking for an Experienced Service Manager to lead one of our growing service department at Kelly Nissan of Woburn! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.
Benefits
Responsibilities
- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and employees
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual business plan for the service department
- Maintain technician proficiency
- Partner with technical schools to recruit technicians
- Partner with Nissan and other third party vendors
- Handle and resolve customer complaints
- Motivate, train, develop and reward employees
- Provide and maintain a safe work place and environment for employees and customers
- Strong customer service skills are a must
- Must be able to manage a team, motivate and develop
- Experience with CDK preferred but not required
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Must be able to manage in a fast paced work environment
- Must be able to pass pre-employment screens (background & drug test)
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 2 years of experience as a service manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 60 years, we have been the North Shore's premier dealership group. We currently feature Nissan, Honda, Jeep, Infiniti, and Volkswagen. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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