Automotive Service Writer

POSITION TITLE: Automotive Service Writer

REPORTS TO: Service Manager

DEPARTMENT: Service

POSITION SUMMARY: The Automotive Service Writer acts as the liaison between customers and the service department to ensure timely and accurate service and build customer relationships.

Essential Job Functions:

• Provides helpful, friendly and respectful customer service with a We Can Do That attitude.
• Combines advanced automotive knowledge with strong leadership skills to effectively collaborate with the service technician team to ensure best in class service to customers.
• Builds strong customer relationships to generate repeat customers.
• Creates work schedules and manages service center workflow.
• Leads and mentors junior technicians to assist in their growth and development.
• Road tests vehicles.
• Maintain a clean and safe work environment.

Secondary Job Functions:

• Cross train in other areas as needed.
• Other duties as assigned

Position Requirements:

• Minimum 2 years of experience as an Automotive Service Technician.
• Must possess a valid Driver’s License.
• ASE Certifications and/or a technical school degree are preferred but not required.
• Strong communication skills