Automotive Used Sales Consultant

Farmington Hills, MI

Serra Ford Farmington Hills is seeking an energetic and motivated Automotive Used Sales Consultant to join our fast‑paced sales team. This is an excellent opportunity to grow your career in a high‑volume dealership located in one of the fastest‑growing markets in Metro Detroit. You will work with a large, established store that values customer satisfaction, strong work ethic, and long‑term career development.

At Serra Ford Farmington Hills, we strive to make every customer a customer for life. Happy employees create happy customers, and we reward individuals who stay motivated and work hard. Every team member plays a critical role in our continued success.

Benefits

• Opportunities for growth and career development


• Great compensation package and sales goals


• Medical, Dental, Vision, 401(k), and additional benefits


• Paid Time Off


• Supportive team environment


• Family‑owned and operated


• Employee discounts on vehicles and services

Responsibilities

• Greet and guide customers on the lot and lead them through the vehicle‑buying process


• Assist customers in selecting vehicles that meet their needs using current inventory


• Demonstrate vehicle features and benefits with confidence and professionalism


• Help customers complete sales applications and necessary paperwork


• Perform high‑quality test drives and vehicle presentations


• Build relationships to create repeat and referral business


• Inspect lot vehicles daily and report issues to the Used Vehicle Manager


• Ensure the lot is merchandised correctly to maximize sales


• Follow up with buyers to confirm satisfaction and encourage return business


• Overcome objections and maintain a positive attitude during the sales process


• Bring your “A‑game” every day to contribute to a positive dealership environment


• Assist with vehicle cleaning/prepare vehicles when needed

Job Requirements

• High school diploma or equivalent


• Previous sales or customer service experience preferred


• Strong interpersonal skills; friendly, outgoing, and confident in engaging customers


• Quality customer service mindset with the ability to handle objections


• Professional communication skills, both in person and over the phone


• Basic business math understanding, including percentages


• Ability to learn and use Microsoft Office, dealership software, and sales tools


• Persistent, competitive, and motivated to achieve goals


• Strong work ethic and reliability


• Professional appearance and demeanor


• Valid driver’s license with acceptable driving record


• Ability to work in a fast‑paced, high‑volume environment

Responsibilities

• Guide customers through the sales process from introduction to purchase


• Present vehicle options, features, and packages effectively


• Manage follow‑up activity to maintain strong customer relationships


• Use dealership CRM tools to document interactions and update customer information


• Work collaboratively with sales management to support dealership goals


• Maintain knowledge of inventory, promotions, and dealership offerings


• Support sales operations by ensuring vehicles are displayed and prepared properly

Skills / Qualifications

• Ability to manage multiple customers and tasks efficiently


• Strong relationship‑building and follow‑up skills


• Proficient in dealership CRM or willing to learn


• Problem‑solving skills and the ability to overcome objections


• High level of adaptability and eagerness to learn


• Motivated to help customers and enhance the buying experience

Benefits

• Opportunities for growth and career development


• Medical, Dental, Vision, 401(k), and additional benefits


• Paid Time Off


• Supportive team environment


• Family‑owned and operated


• Employee discounts on vehicles and services

About the Company

Serra Ford Farmington Hills is part of Serra Automotive, one of the nation’s largest privately held automotive groups. Founded in 1973 with a customer‑first philosophy, Serra Automotive has grown to over 60 dealerships across 8 states, representing 27 brands and employing more than 3,600 people. Our commitment to integrity, service, and employee development has made Serra a trusted name in automotive retail.

Serra Ford Farmington Hills is an equal opportunity employer. employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. employees must provide proof of eligibility to work in the u.s. employment may be contingent on successful background checks and drug screenings, and applicants may be entitled to a copy of their criminal history report. compensation is competitive and based on experience; pay will be communicated at the time of offer. we comply with all workplace safety regulations, including miosha, and provide reasonable accommodations to qualified individuals with disabilities. employment is at-will. this role may require prolonged standing, lifting/moving objects, and driving company or customer vehicles with a valid license and satisfactory motor vehicle record. employees are expected to act professionally, follow policies, and understand that job duties may change based on business needs.