BA Manager

About the Role

This is primarily a people management role, not a hands-on BA position. The ideal candidate brings extensive BA history — ideally with prior management experience, or at minimum experience as a Lead — and is ready to step into a leadership position overseeing up to 16 direct reports. Strong people management skills are the top priority; insurance industry experience is a plus. This role operates in a learn-as-you-go environment that rewards adaptability, initiative, and comfort with ambiguity.

• Infrastructure track: A technical background in data, infrastructure, or cloud is helpful, as this manager will mentor and coach BAs working in those areas.
• Guidewire track: A background in database integration is helpful for this track.

What You'll Do

People Leadership & Team Development

• Lead, manage, and develop a team of up to 16 Business Analysts, providing day-to-day guidance, coaching, and mentorship.
• Hire strong talent and support business continuity through thoughtful succession planning.
• Coach BAs on skills development, including business acumen, technical skills, and professional growth.
• Foster an engaged, high-performing team culture with a focus on continuous learning and development.

Process & Governance

• Identify opportunities to document guidelines and best practices where they may not currently exist.
• Support the development and standardization of BA processes, tools, and frameworks across the team.
• Lean on HR and training resources to support team development and onboarding.

Stakeholder & Cross-Functional Collaboration

• Partner with IT leadership, HR, and cross-functional stakeholders to align BA capabilities with organizational priorities.
• Support the growing complexity of a large BA portfolio by ensuring proper leadership coverage and team structure.

What Skills You Need

• Bachelor's degree in a technical field required; Master's degree preferred but not required.
• Extensive Business Analysis background with prior people management experience strongly preferred; Lead-level BA experience considered.
• Comfortable operating in ambiguous, evolving environments with limited predefined structure.
• Adaptable, quick learner with a demonstrated commitment to continued education and professional growth — certifications and upskilling are viewed favorably.
• Stable career history demonstrating commitment and depth of experience across organizations.
• Strong people management skills — this is the most critical qualification for this role.
• Insurance industry background preferred but not required.

Infrastructure Track — Preferred Additional Skills

• Technical background in data, infrastructure, or cloud environments.
• Ability to mentor and coach BAs working in infrastructure-focused areas.

Guidewire Track — Preferred Additional Skills

• Database integration background.
• Familiarity with Guidewire platforms preferred.