Back of House Manager

Back of House ("Heart of House”) Manager — Lead the Heart of Our Restaurant

At Chick-fil-A Kennewick, the Back of House (BOH) Manager role is more than just a job — it’s an opportunity to lead, grow, and make an impact! You’ll work directly for an independent Owner/Operator and be part of a leadership team that’s deeply invested in your growth. In this role, you’ll gain leadership experience that goes far beyond serving great food in a friendly environment. You’ll lead a team that provides exceptional dining experiences and ensures every guest receives signature Chick-fil-A service and food. Your primary focus will be leading our kitchen operations — including food preparation, breading, fryers, dishwashing, walk-in freezer, walk-in cooler, break room, and back office.

Position Type:

• Full-time (40 hours per week)

Our Benefits Include:

• Competitive pay
• Scholarship opportunities
• Team parties and outings
• Flexible scheduling (and always closed on Sundays!)
• A fun, positive work environment where you can influence others
• Learn first-hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your goals
• Leadership development and career advancement opportunities

Bilingual (English/ Spanish) skills are a plus!

We value clear communication across our diverse team.

What You’ll Be Doing:

Leadership & Team Development:

• Lead, coach, and care for our BOH team — helping them grow in skill and confidence.
• This role will be responsible for leading and running shifts regularly.
• Assist in hiring and onboarding new team members.
• Set clear goals for the team, work toward them together, and celebrate wins!
• Provide ongoing coaching and feedback, fostering growth at every level.
• Lead team meetings with Shift Leaders and Team Leaders.
• Represent the BOH at leadership meetings.
• Build a positive, encouraging culture where people love to work.
• Ensure fair and consistent accountability across the team.

Operational Excellence:

• Schedule shifts for assigned team members.
• Confirm checklists and daily procedures are completed to standard.
• Maintain a clean, organized, and safe kitchen environment.
• Manage inventory, submit and receive orders for truck, bread, and produce.
• Assist with catering operations.
• Assess current systems and implement improvements.
• Handle opening/closing responsibilities and ensure all tasks are completed.
• Monitor and report maintenance issues promptly.
• Support and ensure team adherence to Chick-fil-A food safety and quality standards.

Kitchen Responsibilities (Leading by Example!):

• Prepare, cook, and assemble craveable, safe food quickly and accurately.
• Inspire the team to prioritize food safety and show care through quality.
• Be knowledgeable of all kitchen stations: fries, breading, food prep, dishwashing.
• Keep the kitchen clean and orderly at all times.
• Stock kitchen inventory as needed.
• Work safely around kitchen equipment.
• Lead by example in following Chick-fil-A rules and dress code.

What We’re Looking For:

• Experience in kitchen operations or culinary leadership preferred.
• A natural leader who loves helping others succeed.
• Excellent communicator who can give clear direction and encouragement.
• Passionate about food quality, safety, and guest experience.
• Calm under pressure and thrives in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Positive, team-oriented, adaptable, and dependable.
• Servant-hearted and ready to lead by example.
• Ability to lift and carry 20–30 lbs.
• Ability to stand for long periods of time.
• Bilingual preferred (English/Spanish) — to better serve our diverse team!

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Paid training
• Employee discount