Back of House Team Member

At Alter Hospitality LLC, DBA Chick-fil-A Homewood, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Back of House Team Member Responsibilities:

Craveable Food

Provide safe, high-quality, craveable food

Meeting quality requirements and serving food that is safe to eat all day, every day, develops trust with Customers and shows them we care. To measure performance in this area, we use these key metrics:

• Taste of food 
• Temperature of food 
• Portion size

Fast & Accurate Service

Deliver accurate orders in a quick manner

By executing this fundamental with excellence, we let Guests know we value their time and their business—and fast and accurate service is one reason why Customers keep coming back, specifically in the drive-thru. 

To measure performance in this area, we use these key metrics:

• Fast service 
• Order accuracy

Welcoming Environment

Maintaining Cleanliness & Safety Standards

Offering Guests a clean and safe environment is paramount to showing high levels of care. For many Customers, this priority is the most important value for dining with us. We measure performance in this area using these key metrics:

• Cleanliness 
• Health Inspection 
• Report SAFE Visits

2nd Mile Service

Serving from the heart

Treating all Customers with honor, dignity and respect; anticipating their needs; and resolving their problems. Using CORE 4, HEARD Model & executing 2nd Mile Service. To measure performance in this area, we use these key metrics:

• Attentive and courteous employees 
• Problem Resolution

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Qualifications and Requirements:

• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service-oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multitask
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 40-50lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.