Bakery/Specialty Cake Decorator

Position Summary:

Create an outstanding customer experience through exceptional service. Establish & maintain a safe & clean environment that encourages our customers to return. Assist the department manager in reaching sales & profit goals established for the department, & monitor all established quality assurance st&ards. Embrace the Customer 1^st strategy & encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion & safety of others.

• Create an environment that enables customers to feel welcome, important & appreciated by answering questions regarding products sold within the department & throughout the store.


• Gain & maintain knowledge of products sold within the department & be able to respond to questions & make suggestions about products.


• Processes Customer wedding cake orders.


• Occasionally asked to train new decorators


• Prepare bakery items per customer requests using proper bakery equipment.


• Offer product samples to help customers discover new items or products they inquire about.


• Inform customers of bakery specials.


• Provide customers with fresh products that they have ordered & the correct portion size to prevent shrink.


• Recommend bakery items to customers to ensure they get the products they want & need.


• Use all equipment in bakery such as the refrigerators, freezers, & ovens according to company guidelines.


• Prepare foods according to the food temperature logs & follow cooking instructions.


• Measure, prepare & mix ingredients according to recipe, using variety of kitchen utensils & equipment.


• Adequately prepare, package, label & inventory ingredients in merch&ise.


• Check product quality to ensure freshness. Review "sell by" dates & take appropriate action.


• Properly use kitchen equipment, stove, computerized scale, & freezer.


• Decorate cakes, pastries, cupcakes, cookies & other bakery items.


• Label, stock & inventory department merch&ise.


• Report product ordering/shipping discrepancies to the department manager.


• Underst& the store's layout & be able to locate products when requested by customer.


• Stay current with present, future, seasonal & special ads.


• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.


• Adhere to all food safety regulations & guidelines.


• Ensure proper temperatures in cases & coolers are maintained & temperature logs are maintained.


• Reinforce safety programs by complying with safety procedures & identify unsafe conditions & notify store management.


• Practice preventive maintenance by properly inspecting equipment & notify appropriate department or store manager of any items in need of repair.


• Notify management of customer or employee accidents.


• Report all safety risk, or issues, & illegal activity, including: robbery, theft or fraud.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Bakery/Cake Decorating experience


• Retail experience


• Second language


• Ability to h&le stressful situations


• Effective communication skills


• Knowledge of basic math


• Current food h&lers permit once employed