Bali - Co Area Head

About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city.

Check us out for more detailed information at https://cove.id/ and https://cove.sg/

At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.

Job Title: Bali - Co Area Head

Job Type: Full-time

Location: Kerobokan, Bali

Reports To: Country Director

Role Purpose: To build and lead the Cove Bali business during its phase with full accountability for Operations, Project Management, Revenue Management and expanding portfolios.

Goals/Deliverables:

• Developing and deploying Cove Bali Operations structure and SOPs
• Improving and streamlining overall onboarding process in Bali
• Working with another Co-Area Head to lead and own Bali P&L, Operations and Topline Growth
• Ensuring that robust organizational structures are in place for performance management, governance, and reporting

Main Responsibilities:

• Ownership of the Cove Bali P&L, operations flow, customer satisfaction and opex optimization
• Perform key account management managing our Landlords
• Support Bali portfolio expansion
• In charge for Bali topline growth and revenue optimization

• Oversight and management of holistic market operations including ensuring the team has adequate SOPs and tech solutions to enable growth
• Structuring and monitoring management protocols, operating procedures, service level agreements with 3rd party providers

• Assessment of viability and implementation of more complex ad hoc projects (ie. furniture sourcing and logistics, in-housing or outsourcing of key vendors/functions, country/sector/market research & analysis, etc.)

• Working closely with the other area head to continue to evolve and adjusting the Cove value proposition for product market fit on supply and demand side

• Lead the establishment of commercial partnerships in real estate space to grow our supply pipeline with larger scale buildings

Requirements:

• University graduate from a reputable university
• Minimum of 8 years’ experience in a business environment/hospitality industry
• Prior P&L or other significant commercial accountability
• Experience working in a hospitality is much preferred
• Experience ins start up environment in Indonesia is a bonus

Core Skills/Competencies:

• Accomplished people leader who can create a compelling vision for the organization
• Strategic thinker, able to see the big picture, make clear choices and create from scratch
• Entrepreneurial spirit, not afraid to get hands dirty and stuck into the details of execution
• High drive for results, comfortable with accountability for challenging targets and able to problem solve to meet targets in spite of challenges
• Strong communication skills both verbal and written
• Commercially savvy understands the P&L and levers used to influence it
• Agile, can learn on the job and comfortable with experimentation and adaptation to changing market conditions
• Comfortable with ambiguity and can make sound decisions without access detailed data, analysis or information
• Self aware and open to feedback and continuous learning

What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co and you’ll be working directly with our founders: Luca, and Guillaume, where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.