Salary :
$21.5 - 25.5 hourly
First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Waikiki Branch. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.
Compensation
Pay range is $21.50-$25.50/hour, commensurate with experience; plus sales incentives.
Work Schedule
Monday - Friday 8:00AM - 4:30PM (hours may vary)
In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.
Required Qualifications
Associate’s degree in a business-related field, equivalent work experience; or
High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
2 years of experience in cash handling required.
2 years of experience in customer service, referrals and sales required.
Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred.
Must project a welcoming presence when interacting with customers.
Strong verbal, written, and interpersonal communication skills.
Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
Detail oriented with excellent follow-through.
Agile and resourceful as it relates to working in a fast-paced changing environment.
Upbeat and positive, growth mindset, and quick learner.
Ability to work both independently and as part of a larger team.
Ability to handle confidential matters judiciously.
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